Guest Services
Butler
Category:
Guest Services
Provide personalized butler service and anticipate guest needs
Maintain assigned suites to the highest luxury standards
Deliver amenities, information, and personalized guest services
Coordinate with onboard teams to ensure an exceptional guest experience
Handle guest requests professionally and promptly
Minimum 3 years as a Butler in a 5/6-star hotel, resort, or cruise ship (or 2 MSC Junior Butler contracts)
Luxury hospitality or VIP guest service experience
Excellent communication, etiquette, and interpersonal skills
Good knowledge of food, wine, and spirits
Professional appearance with strong attention to detail
Basic Microsoft Windows, smartphone, and POS/PMS system knowledge
Strong problem-solving skills and ability to anticipate guest needs
Company:
MSC Cruises
Salary Range:
USD 2650
Updated Date:
26/7/15
Guest Services Agent
Category:
Guest Services
Welcome guests and provide personalized customer service
Assist with guest inquiries, requests, and issue resolution
Handle cash transactions and front desk operations
Provide information on ship facilities, activities, and ports of call
Support Guest Services operations (e.g., Lost & Found, phone service, special needs)
Minimum 1 year customer service experience in the cruise industry or a luxury hotel
Strong customer service and communication skills
Fluent English (spoken and written)
Japanese or Korean or Russian proficiency (B1 or above) required
Company:
MSC Cruises
Salary Range:
USD 1600-2700
Updated Date:
26/7/13
Guest Services Ambassador
Category:
Guest Services
Assist guests with inquiries, requests, and issue resolution
Handle administrative tasks and financial transactions
Promote and support MSC Foundation activities and donations
Coordinate group functions and special events
Liaise with onboard departments to ensure excellent guest experiences
With similar experience in cruise or 5-star luxury hotels
Experience in guest services, reception, or hospitality roles
Luxury or premium hospitality experience preferred
Excellent customer service, communication, and problem-solving skills
Proficient in Microsoft Office and computer systems
Cruise industry experience and Fidelio/Otalio knowledge are advantages
Must have Japanese language fluency
Company:
Explora Journeys
Salary Range:
USD 2000
Updated Date:
26/6/9
Guest Services Officer
Category:
Guest Services
Provide guest assistance and resolve guest concerns professionally
Deliver excellent customer service and enhance guest satisfaction
Handle cash transactions and front desk operations
Communicate effectively with guests and onboard departments
Maintain a professional appearance and positive attitude
Minimum 1 year customer service experience in hospitality or related industry
Cash handling experience and basic currency exchange knowledge
Strong communication and problem-solving skills
Basic computer and office equipment skills
High school diploma or equivalent preferred
Company:
RCG
Salary Range:
USD 2000
Updated Date:
26/4/30